Frequently Asked Questions

How much is shipping? 

All domestic (within Australia) shipping is FREE for both single book orders and annual packs (2 books ordered in one transaction).

International Shipping

We are happy to help you out! If you would like a Become Book shipped internationally, please contact us at hello@becomebook.com. We will be able to provide you with shipping cost estimates upon request. 

Christmas Delivery Cut Off 

Australia post has advised that delivery for Christmas (domestic within Australia) needs to be made prior to the 12th December 2020, so please if you'd like to have your order to you by Christmas order as soon as possible.

Please note cut-off dates for international Christmas delivery has already passed and we cannot guarantee you will receive your order for Christmas.

When will I receive my order?

COVID19 Shipping Note. Whilst we will still dispatch your order within 48 hours, please note that due to COVID19 and associated restrictions you may experience delays in your parcel delivery.

We endeavour to dispatch your Become Book as quickly as possible so you can begin using it! Please allow 48 business hours for dispatch. 

Your Become Book will be sent to you via Australia Post or Sendle. Australia and Sendle provide you with tracking information so you can keep an eye on your letterbox! Sendle estimates delivery to major Australian cities within 2 - 3 business days, but please understand once it is with the post company it is outside our control.

In some circumstances, we may need to use a secondary post provider for the delivery of your Become Book. We will notify you of this change if it relates to your purchase. If you have further questions please contact us. 

Returns

To be eligible to return your Become Book, you need to request a refund within 30 days of your order. Your item must be posted back to us unused and in the same condition as you received it. You are responsible for the return shipping fees. To process a return please contact us at hello@becomebook.com

How do I use my Become Book?

In your box packaged with the Become Book there is a small leaflet included with some tips on how to get the most out of your Become Book. We can also help you out if you are not sure, please just get in touch - we LOVE hearing from you.